Terms and Conditions

1. Service Description

Easting House Cleaning Services provides professional cleaning and floor maintenance services including but not limited to:

• Deep Cleaning: Comprehensive interior cleaning including appliances, carpets, bathrooms, and detailed dusting
• Exterior Cleaning: Roof and gutter cleaning, pressure washing, soft washing, window cleaning, and solar panel cleaning
• Floor Sanding & Sealing: Professional timber floor restoration, sanding, staining, gap filling, and sealing services

All services are performed by trained and qualified professionals using industry-standard equipment and materials.

2. Booking and Quotations

2.1 Free Quotes

All quotes provided by Easting House Cleaning Services are free of charge and non-binding estimates based on the information provided. Final pricing may vary depending on site conditions, access, and any additional requirements discovered during the service.

2.2 Confirmation

Bookings are confirmed only upon receipt of written confirmation from our office. A booking deposit or full payment may be required to secure your appointment, as detailed in your service confirmation email.

2.3 Service Access

For floor sanding and sealing services, clients must ensure the property is clear of all furniture and personal belongings from the rooms being worked on. We do not provide furniture removal services as part of the standard booking.

3. Payment Terms

3.1 Payment Methods

Payment can be made via bank transfer, credit card, or cash at completion of service. Accepted payment methods will be confirmed in your booking confirmation.

3.2 Deposit Requirements

For services exceeding $500 or requiring advance scheduling, a deposit of 20-50% may be required to confirm your booking. The deposit will be credited toward the final invoice.

3.3 Invoicing and Payment Due

Invoices are payable upon completion of service unless alternative payment arrangements have been previously agreed in writing. Late payment may incur a 2% per month interest charge.

4. Cancellations and Rescheduling

4.1 Client Cancellations

• Cancellations made 14 days or more before the scheduled service date: Full refund of deposit or payment
• Cancellations made 7-13 days before: 50% refund of deposit or payment
• Cancellations made less than 7 days before: No refund; deposit or payment forfeited

4.2 Rescheduling

Rescheduling requests made 14 days or more in advance will be accommodated without penalty, subject to availability.

4.3 Service Provider Cancellation

In the event we need to cancel due to unforeseen circumstances, you will be notified as soon as possible, and we will offer a full refund or rescheduling without penalty.

5. Service Limitations and Exclusions

5.1 Floor Sanding & Sealing Limitations

• We cannot sand floors that are too thin, poorly secured, or at risk of structural damage
• Engineered timber floors may only be sanded 1-3 times in their lifetime, depending on thickness
• Solid timber floors can typically be sanded 5-8 times, depending on board thickness
• We reserve the right to refuse service if we determine the floor is unsuitable for sanding

5.2 Exterior Cleaning Limitations

• Services may be postponed or rescheduled due to adverse weather conditions
• We do not perform work at heights exceeding safe working standards without proper equipment
• Roof access must be safe and in compliance with workplace safety regulations

6. Health and Safety

6.1 Dust Minimization

For floor sanding services, we use dust-minimized equipment that captures fine particles at the source. However, residual dust is unavoidable. Clients should ensure good ventilation and cover adjacent rooms and belongings during the sanding process.

6.2 Post-Service Floor Care

After floor sealing, clients must remain off the floors for at least 24 hours. Light foot traffic is permissible thereafter, but we recommend waiting 5-7 days before moving furniture and resuming full use for optimal curing.

6.3 Chemical Sensitivities

Clients with chemical sensitivities or respiratory conditions should inform us in advance. We can discuss alternative products or scheduling options to minimize exposure.

7. Liability and Damage

7.1 Property Protection

While we take every precaution to protect your property, we are not responsible for:

• Damage to items left in the work area or rooms being serviced
• Pre-existing damage to flooring, surfaces, or structures
• Damage resulting from client-provided equipment or inadequate property preparation
• Water damage from cleaning services where gutters or drainage systems were pre-existing issues

7.2 Service Damage Liability

We carry public liability insurance covering accidental damage caused directly by our service delivery. In the event of damage caused by our negligence, we will work with our insurance provider to address the matter fairly. Claims must be reported within 7 days of service completion.

7.3 Limitation of Liability

Our liability is limited to the amount paid for the service. We are not liable for indirect, consequential, or incidental damages.

8. Quality Guarantee

8.1 Satisfaction Guarantee

We stand behind our work. If you are not satisfied with the quality of our service, please inform us within 48 hours of completion, and we will work to make it right at no additional charge.

8.2 Issues and Remedies

For floor sanding services, minor variations in finish due to timber characteristics are normal and expected. However, we guarantee professional workmanship and proper sealing application. Any significant issues should be reported promptly.

9. Client Responsibilities

• Clear all furniture, personal belongings, and obstacles from work areas in advance
• Ensure home access and adequate parking for our service vehicles
• Inform us of any pets or security systems that may affect service delivery
• Provide accurate information about surface types, conditions, and any previous treatments
• Allow our team adequate time for their work without interruption
• Follow post-service care instructions to ensure optimal results and durability

10. Confidentiality and Privacy

Your personal information will be handled in accordance with our Privacy Policy. We will not share your details with third parties except where necessary to deliver our services or as required by law.

11. Amendments to Terms

Easting House Cleaning Services reserves the right to amend these Terms and Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our services following any amendments constitutes your acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia, and you irrevocably submit to the exclusive jurisdiction of the Australian courts.

13. Contact Information

For questions regarding these Terms and Conditions, or to report service issues, please contact us: